Shipping & Returns

SHIPPING

At the completion of your order you will receive an email confirmation from us containing your order details, we will normally confirm receipt of your order within a few minutes of ordering.

Goods are normally dispatched within 1-2 business days. We will send you an email after your goods are dispatched and provide tracking information when available.

SHIPPING WITHIN AUSTRALIA VIA AUSPOST // AUD $15.00 FLAT RATE

INTERNATIONAL SHIPPING VIA AUSPOST // AUD $30.00 FLAT RATE

International shipments are made via AusPost Globalmail service. This service ships internationally via the AusPost and then delivers to your door via your local postal network. We will provide you with a AusPost tracking number 1-2 days after your shipment has been dispatched.

In some countries you may also be able to use your tracking number to track via your local post website.


New Zealand: 3-5 working days

Asia Pacific: 5-10 working days

Western Europe: 5-12 working days

USA, Canada & Middle East: 5-12 working days

Rest of World: 5-12 working days


Please note that shipping costs do not include overseas taxes, duties or tariffs, these will be payable by the customer.

RETURNS - MONEY BACK GUARANTEE

When you buy from Cipolla, you can shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it and we will provide you with an exchange, full refund or repair.


Please send your returns to;

Cipolla Pty Ltd  

PO Box 4096

Towradgi NSW 2518

Australia

Please note that to accept returns we ask the following:

Allow up to 21 working day for this exchange process.

We are not responsible for any loss or missing parcels so make sure you assign a tracking number when returning your exchange.

Please Note; Cipolla reserves the right to deem what is exchangeable and proof of purchase is always required. Shipping will be charged as per shipping charge rates for Australian and international exchange orders. We do not exchange or refund Sh+ & DRINK PURE products.

If you have any further queries or require assistance, please contact us via the contact page.